Treating customers fairly (TCF)

Risk management

A new era for risk: the move toward ‘customer risk experience’

Research into the risk function of the future has identified a strong and accelerated drive to consider risk management as a key enabler of a great customer experience. This evolution has been termed the ‘customer risk experience’

27 Jun 2023

Risk management

Operational risk managers told to do less to succeed

15 Jun 2016

Operational risk

Unicredit and Invesco say culture is key and can be measured

11 Jun 2015

Operational risk

Culture and conduct risk management 'must focus on customer'

10 Jun 2015

Insurance

With-profits models lack sophistication, survey shows

Towers Watson survey reveals over half of insurers do not project risk appetite

21 Nov 2014

Operational risk

Top 10 op risks 2015: mis-selling

Unsuitable products have cost banks billions

20 Nov 2014

Structured products

FSA releases final guidance on retail structured products and does not equate complexity with riskiness

Though little has changed since the FSA published draft guidance on structured products towards the end of last year, the newly released formal guidance contains an additional steer on the subject of stress testing

23 Mar 2012

Operational risk

Supervision not regulation, says SEB's Hansen

Rather than rushing to increase regulation and potentially creating compliance costs and regulatory risks, authorities should be getting involved at the ground level to improve supervision, says Lars Hansen, Swedish insurer SEB Life’s chief risk officer

03 Jan 2012

Operational risk

Criminal minds and increased surveillance

All you survey

23 Jun 2011

Regulation

FSA fines pension-switching services £143,500 over bad advice

Customers were told to switch pensions regardless of situation or requirements, says regulator

28 Feb 2011

Operational risk

Dodd-Frank: consumer protection regulator to increase retail op risk exposure

The planned Consumer Financial Protection Bureau could drive US focus on treating customers fairly for retail banking and credit products

21 Jul 2010

Operational risk

FSA fines Tenon over structured products; more firms to follow

25 Feb 2010

Regulation

FSA censures Park Row Associates with £7.8m bill over misadvised customers

24 Feb 2010

Operational risk

Two UK mortgage brokers banned over TCF failures

04 Jan 2010

Operational risk

FSA bans broker for high-pressure sales techniques, systems and controls failings

07 Dec 2009

Operational risk

£2.8M TCF penalty to GMAC-RFC

30 Nov 2009

Regulation

Nordic horizons

Markets in the Nordic region have been far from immune from the troubles that have hit structured products across Europe. But speakers and delegates at the Structured Products Nordic Region conference spoke of light on the horizon - despite the pressing…