It’s not hard to guess how clients will be affected as bank market-making businesses continue cutting costs – reduced access to sales staff, coupled with greater reliance on trading platforms and other electronic tools. What’s less easy to predict is the impact next-generation technology could have on the way banks serve their customers.
“If you look at how technology has transformed other service industries in the past five years, the capital markets industry in general has been very behind. B
The week on Risk.net, 14-20 April, 2018Receive this by email