Untangling the system

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Customers, competitors, rating agencies, regulators and investors - everyone nowadays, it seems, is interested in how insurance companies manage their policy administration costs. Customers want to know that their premiums are not propping up some ancient processing infrastructure rather than being invested to their advantage. Competitors are eager to know how they are doing in terms of managing costs versus their peers, and whether they can steal a competitive march by doing better. And rat

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